office work

About IOSi

WHO WE ARE

Internal Office Solutions Inc. (IOSi) was founded in 1998, formed as a private Joint-Stock Company in February 2001 in Ottawa, Ontario Canada, and since then holds leading positions in the Canadian market for systems integration. IOSi develops practical computing solutions and implements projects of countrywide scale. IOSi creates information systems where practical experience of system integration, state-of-the-art technologies and the most up-to-date hardware and software products are consolidated.

Our comprehensive approach to project implementation, utilization of the most reliable equipment and software produced by leaders of the North American computer market, as well as the professionalism of our Certified staff enables IOSi to succeed in a competitive marketplace.

IOSi became the first WatchGuard Certified Training Partner (WCTP) in Canada, and the first Partner in Canada to reach the ‘Expert Partner' level. Over ten years later, IOSi is still the only company in Canada which provides training in multiple provinces.

Why are the dental and medical community, as well as the private and public sector doing business with IOSi? It is the commitment of IOSi to maintain relations of mutual confidence and partnership with its customers, and this contributes to prolongation and further extension of this cooperation.

OUR POLICIES

IOSi only offers technical Certified Professionals and Name Brand computing solutions to ensure your network environment is backed by reputable vendors with large support networks.

FINANCIAL STABILITY

Since our inception, IOSi has maintained financial stability with a proven track record. In 2024, our prosperity continues as an essential service provider despite the pandemic. With great figures of annual turnover, official conclusions of independent financial reviews made yearly by KPMG, MNP, and CroweBKG as well as positive annual balances — all these guarantee the stability and reliability of IOSi.

NETWORK OF REGIONAL PARTNERS

IOSI has its own regional representations in Canada Ontario – Ottawa, Toronto, Whitby & Durham Region Quebec – Gatineau New Brunswick—Fredericton, Moncton, Saint John Nova Scotia—Halifax British Columbia - Campbell River (Vancouver Island) Alberta – Calgary

IOSi continuously controls level of services that our partners provide in their regions, and renders them necessary technical and information support.

OUR STAFF

STEPHAN ELLIS
STEPHAN ELLIS

Director of Technical Services
As the founding member of IOSi, Stephan Ellis began his career in Information Technology at Algonquin College in 1993. Over the years, Mr. Ellis has held various positions of increasing responsibility within the IT/Telecom industry through Stentor (Bell), SHL Systemhous...More

Director of Technical Services As the founding member of IOSi, Stephan Ellis began his career in Information Technology at Algonquin College in 1993. Over the years, Mr. Ellis has held various positions of increasing responsibility within the IT/Telecom industry through Stentor (Bell), SHL Systemhouse, EDS Canada, and HP. 

Mr. Ellis graduated from Algonquin College in Ottawa with a Diploma in Records Operations in 1992. He subsequently attended vendor training programs where he obtained industry leading certifications from Microsoft, Oracle (formerly Sun Microsystem), Vmware, Symantec, and WatchGuard. Through his career, Mr. Ellis has been actively involved in various community organization including CHEO, The Ottawa Senators Foundation, and Roger Neilson House, and the Obakki Foundation.

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VICKY TAYLOR
VICKY TAYLOR

Finance & Human Resources

Vicky has been providing her expertise in Human Resources for over 15 years. Her mandate at IOSi includes hiring, contract writing, management of vendors, policy manuals, and employment standards and compliances. 

Vicky has a...More

Finance & Human Resources

Vicky has been providing her expertise in Human Resources for over 15 years. Her mandate at IOSi includes hiring, contract writing, management of vendors, policy manuals, and employment standards and compliances. 

Vicky has a Bachelors of Management and Business Administration in Accounting and maintains the following certifications and designations; Canadian Human Resources Leader Designation (CHRL), Certified Payroll Manager (CPM), and Certified QuickBooks Advisor.

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CELINE PETRACHUK
CELINE PETRACHUK

Office Coordinator

Céline Petrachuk has worked for IOSi since 2001. Prior to her appointment of Office Coordinator, Mrs. Petrachuk was an Account Representative, responsible for select clients. As the 'voice' of IOSi, Mrs. Petrachuk has over 25 years of customer care experience through management of inside sales, team scheduling and client asset life-cycle management.

NADEEM MALIK
NADEEM MALIK

IT Manager

Nadeem joined the IOSi team in the spring of 2008 and brings more than 20 years of experience as a technologist. As IT Manager, Nadeem oversees all branches of IOSi's IT infrastructure, support, and project development verticals. Nadeem oversees all technical operations and man...More

IT Manager

Nadeem joined the IOSi team in the spring of 2008 and brings more than 20 years of experience as a technologist. As IT Manager, Nadeem oversees all branches of IOSi's IT infrastructure, support, and project development verticals. Nadeem oversees all technical operations and manages IOSi's technical services team.

Nadeem's previous appointments include positions with DND and the Canadian Forces, in which Nadeem worked in the field, training soldiers on mobile technology. Nadeem holds current industry standard certifications in MCP, MCTS, WSCP, VTSP, MCSA, A+, Server+ and Network+.

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CHARLES GALLANT

Senior Windows System and Network Administrator

Charles joined the IOSi team as a Windows System and Network Administrator in the fall of 2020. Charles brings more than 7 years of technical experience in technology and networking, servers and hardware integration. As a 'Jack-of-All-Trades', Charles integrates...More

Charles joined the IOSi team as a Windows System and Network Administrator in the fall of 2020. Charles brings more than 7 years of technical experience in technology and networking, servers and hardware integration. As a 'Jack-of-All-Trades', Charles integrates and administers both physical and virtual network infrastructure with an eye for security.

Charles enjoys art and brings over 10 years of client service care and management experience in consumer computer systems within the Ottawa area. Charles holds current industry standard certifications in ConnectWise Fortify Security, SentinelOne Endpoint Detection & Response, as well as ConnectWise Manage.

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NIZAR ALYASIN
NIZAR ALYASIN

Windows System and Network Administrator


Nizar joined the IOSi team in the spring of 2023 and brings more than 17 years of experience in technology. As key member of the technical team, Nizar oversees client services for a number of larger enterprise clients which include IT inf...More

Nizar joined the IOSi team in the spring of 2023 and brings more than 17 years of experience in technology. As key member of the technical team, Nizar oversees client services for a number of larger enterprise clients which include IT infrastructure, security, and Microsoft 365 applications.

Nizar's previous appointments include positions with technology instructor, business service lead, and release and product management, in which Nizar trained students, and provided valuable input for client leadership. Nizar holds a diploma from Algonquin College as a Computer Systems Technician, and a Bachelor of Science in Business Administration and Management.

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NIDAL BAZ
NIDAL BAZ

Windows System & Network Administrator

Nidal joined IOSi in the summer of 2023 and brings more than 13 years of experience in variety fields of IT Networking, IT hardware and software support, Window Server infrastructure, routing and switching technologies & network typologies including network ...More

Nidal joined IOSi in the summer of 2023 and brings more than 13 years of experience in variety fields of IT Networking, IT hardware and software support, Window Server infrastructure, routing and switching technologies & network typologies including network components.

Nidal's 13+ years of international experience in the IT field ranged from client service to management experience. Nidal has demonstrated an ability to adapt and function in a variety of different environments, different technologies, and different people to achieve objectives and get the job to be done. Nidal holds a Bachelor's degree for Business and Science as well as current industry standard certifications in PMP, ITIL, Azure Administration, M365 Security Administration, CCNA CyberOps & Security, and VMWare.

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KAUSHAL ACHARYA
KAUSHAL ACHARYA

Junior Windows System & Network Administrator

Kaushal joined the IOSi team in the spring of 2023. Kaushal brings just over 2 years of technical experience in Microsoft 365, networking, servers and hardware integration. Kaushal has proven to be an invaluable resource by quickly helping users regain control over their IT issue...More

Kaushal joined the IOSi team in the spring of 2023. Kaushal brings just over 2 years of technical experience in Microsoft 365, networking, servers and hardware integration. Kaushal has proven to be an invaluable resource by quickly helping users regain control over their IT issues. Kaushal is well versed in backup and endpoint detection and response management.

Kaushal holds a diploma from Algonquin College as a Computer System Technician.

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Basuru Rajapakse

Windows System & Network Administrator

Basuru joined IOSi in the spring of 2024 and brings more than 10 years of technology experience in computing platforms and software support.  His primary role within our technical services team is to provide operational support for all operating systems Microsoft, Linux, and Mac.  He also specialized in security for  Sentinel One, Windows Defender, Bitdefender, Microsoft Intune, Cisco, WatchGuard, SonicWall, and Ubiquity technologies.  Basuru has a Bachelor of Science in Computer Systems and Network Engineering from Charles Sturt University, Sydney Australia.

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CORPORATE CERTIFICATIONS

Technical staff of IOSi has been trained at educational centers of hardware and software vendors and have received appropriate diplomas and certificates. This ensures a high level and competitiveness of proposed technical solutions for creation of modern information systems. It is IOSi's policy to make large investments in education of its employees in order to continuously advance their qualification and skills.

Our eight company staff possess over 20 certificates and diplomas from vendors including: Certified Network Professional from Cisco Systems; Microsoft Certified Systems Engineer, Microsoft Certified Professional from Microsoft, WatchGuard Certified Professional, WatchGuard Certified Trainer from WatchGuard Technologies, as well as many more.

IOSi Certifications include:

Acronis Partner

AvePoint Protection Partner

Buffalo Reseller

Cisco Authorized Reseller

Cisco Meraki Authorized Reseller

ConnectWise Security Partner

Coro Cybersecurity Partner 

Cove Data Protection Elite Partner

Datto/Kaseya Partner 

Dell Authorized Reseller

Hewlett Packard Enterprise (HPE) Partner

HPE ProLiant Certified Partner

HPE ProCurve Certified Partner 

Jabra Partner

Lenovo Authorized Reseller 

Microsoft Gold Partner

Microsoft Cloud Partner 

MySQL PHP Partner

N-Able Elite Partner

Qualys Security Consultant 

Red Hat Ready Business Partner 

Sentinel One Partner

SolarWinds Partner

SonicWall Reseller

Ubiquiti Reseller 

Viewsonic Reseller 

VMware Certified Partner (VCP/VCA-DCV)

WatchGuard Certified Partner

IOSi Colocation Data Center Certifications Include:

SSAE 16 SOC 1 Type 2

AT101SOC2Type2

SOC3AT101

PCI v3.1 ROC

AOC 2016-07-22

Final HIPAA Mapping to SOC 2

Final GLBA Mapping to SOC 2 Internetworking Atlantic SOC 2 Type 2 CSAE 3416 Type 2

CSAE 5025 Type 2 

ISAE 3402 Type 2

ISAE 3000 Type 2